Phil & Teds products come with included 1 year of manufacturer warranty. You can extent your warranty for an another year by registering your purchase with Phil & Teds here.
Click here for more information.
Mainland UK Delivery Options
| Delivery Option | Delivery Time | Cost |
|---|---|---|
|
Express Delivery |
Order before 4pm (Mon - Fri) to receive your order the following working day.* Available on all items, except furniture and larger/heavier items. Please allow an extra day for Bank Holidays. |
Orders over £49.99 are FREE Orders under £49.99 are £6.95 |
|
Standard Delivery |
2-3 Working Days |
£3.95 (Only available on orders under £49.99) |
|
Direct Delivery |
Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse by their nominated carrier. You will be contacted to arrange delivery. |
*Your order will only be available for immediate despatch if all your items are in stock at time of order.
If you have multiple items in your order and one of the items is currently out of stock, your order will be dispatched to you once all items are in stock. However, if you wish to receive the in-stock items now and the out-of-stock items when they become available at a later date, please contact our Sales Team by phone or email and express that you wish to receive your order as separate deliveries.
We may use a third-party warehouse to fulfil some or all of your order. Our third-party service may opt to utilise another delivery carrier/service (at no cost) to ensure that your order is with you as soon as possible or as a result of carrier item size/weight restrictions. Should your order need to be despatched from multiple warehouses, we will endeavour to arrange that your items arrive with you on the same day. Please note: In this instance you will receive multiple tracking numbers.
We will keep you up to date of when your order is on its way and the carrier will send you a text/email on the day of delivery so you know when to expect your order.
Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed.
| The following postcodes are sent on a standard 2-3 working day delivery: | |||||
|---|---|---|---|---|---|
| IV(All) | KW(ALL) | PA20-PA78 | |||
| TR21-25 | ZE(ALL) | AB31-AB35 | |||
| AB41-AB54 | AB36-AB38 | AB55-AB56 | |||
| KA27-28 | HS1-9 | G83 | |||
| PH15-PH29 | PH30-PH31 | PH32-PH33 | |||
| PH34-PH44 | PH45-PH48 | PH49-PH50 | |||
Unfortunately, we are unable to deliver to BFPO numbers.
UK Highlands, Islands and Northern Ireland Delivery Options
All UK Highlands, Islands and Northern Ireland Orders are charged at a flat rate of £11.95 (sent with DPD)
| The following postcodes are UK Islands and Ireland: | ||||
|---|---|---|---|---|
| BT(All) | EI(All) | IM(All) | ||
Channel Isles – all orders sent at a flat rate of £30.00
DPD Predict Service
Never miss a parcel delivery – for orders sent via DPD you will be notified by text and email on the day of despatch and again on the day of delivery offering a one hour time-slot. If you’re unavailable during this time you have the option of re-arranging your delivery date, or for your delivery to be left with a neighbour.
Download the DPD Predict app and nominate a specific neighbour, your chosen safe place or collect the parcel from your local DPD pickup shop. Please note that a signature is required for all DPD deliveries.
Direct Deliveries from Supplier
Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service. Please contact our sales team on sales@pramworld.co.uk for any queries regarding direct deliveries.
Provided lead times are best estimate at the time as provided by our suppliers and are measured against a standard working week and do not factor in national holidays.
Please note that we can only deliver furniture to mainland UK, excluding the Highlands of Scotland, Islands and Ireland. We are unable to accept orders for International delivery.
Panther
Some of out heavier/bulkier products are fulfilled through one of our Logistics partners - CuddleCo/Kiss Logistics via a Panther Carrier Service. You will receive delivery communication as “CuddleCo”, your information will only be used for the fulfilment of the order.
Parcel Forwarding Service
For delivery outside the UK, a number of our customers have used forward2me, the top-rated Parcel Forwarding Service. forward2me offers a choice of premium courier services including DHL, UPS, DPD, TNT & Whistl to forward parcels to over 200 countries at very competitive prices.
Other services include a Combine and Repack Service where you can make lots of purchases and ship as one to save on international shipping costs. For more information including independent customer reviews please visit the forward2me website or watch the how it works video.
Posting and Packaging
Here at Winstanleys Pramworld we operate a recycling policy and frequently re-use original packaging to ship brands or products that are different to those that appear on the original box. If you receive a package that has a different brand or product on the box other than you are expecting, please open the box to determine if the product is incorrect. Additionally, we will occasionally pack smaller items in with larger items - please double check the contents of the box. Opening your order does not affect any returns.
Frequently Asked Questions
What if one of the items in my order is out of stock?
If you have multiple items in your order and one of the items is currently out of stock, your order will be dispatched to you once all items are in stock. However, if you wish to receive the in-stock items now and the out-of-stock items when they become available at a later date, please contact our Sales Team by phone or email and express that you wish to receive your order as separate deliveries.
If an item is marked as out of stock what does this mean?
When a product is marked as out of stock on our website, it means it is temporarily out of stock cannot be dispatched right away but is on order with our supplier. Upon receiving your order we will contact you within 24 hours to advise an estimated delivery date.
Can I change my designated delivery day?
Yes. If you wish to select an alternative delivery day please give our Sales Team a call before 4.00pm on the day your order was placed. Once our courier DPD has collected your parcel(s) from us you will receive an email and/or SMS text message containing a link to DPD's website that will direct you to the tracking information for your order, enabling you to check its progress, location or even change your delivery day.
Do you deliver internationally?
Sorry, Winstanleys Pramworld will no longer ship items internationally, However - a number of our customers use parcel forwarding service such as forward 2 me.