Returns Policy

Returning an item has never been easier!

We at Winstanley's Pramword understand that from time to time you need to return your items. Returning an item has never been easier, follow the sections below to find the right return option for you.

We are running on a limited returns procedure at the moment. Only essential returns will be accepted and items can be returned to us once we are back up and running as normal. The 30 day returns policy will be relaxed under the circumstances.


For more information visit our COVID-19 Business Update Page

How do I return my item?

To return your item has never been easier! At Winstanleys Pramworld we offer a 30 day return policy which enables you to return your unwanted items. All items must be in a resalable condition, which includes original packaging, including tags and must be unused and undamaged.

To return your item we use either a DPD collection service or DPD drop off - which enables you to drop off your return to a local DPD Drop off store at your convenience.

All items returned will need a returns form enclosed. You can download this here

Small Box
(2 Longest sides must not exceed 120cm)
Medium/Large Box
DPD Drop Off Logo DPD Collect Logo
DPD Collect Logo

Any item where the 2 longest sides do not exceed 120cm can be sent via DPD dropoff, for any items larger or ones that weigh more will need to be sent either via your own courier service, or via our DPD collection service.

If your item is within the DPD Drop off restrictions please re-package your item, include the returns form, and follow this link to obtain a label & find your closest drop off store https://returns.dpd.co.uk/winstanleyspramworld/GB/home

If you are unsure of how to return your item, please get in touch with or customer service department to discuss the best return option for yourself.

Please note that items which are unwanted will be at a cost to yourself, this will be deducted from the refund when processed. Items collected via DPD will be charged at £15.00 per box, for items returned via DPD Drop off will be charged at £4.75.

We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.

What if my item is faulty?

All items purchased through Winstanleys Pramworld come with a warranty to protect you from any manufacturing faults that may occur.

If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.

Items after 30 days of purchase will be covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please get in touch or consult your instruction manual. If you have a fault please get in touch with our Customer Service Team at [email protected]

We may request some images or a short video of the fault to be able to assist you to the best of our ability. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.

The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:

  • Normal wear and tear
  • Misuse such as, but not limited to, improper storage and product care
  • Maintenance and use other than that indicated in the user guide
  • Failure to follow the instructions in the user guide
  • Abuse, neglect, carelessness or accident
  • Modification or alteration of the product
  • Air transportation or freight damage
  • Damage to tyres such as holes, punctures or tears
  • Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer

Please note, that while this list is inclusive, it is not exhaustive.

I’ve received my order incorrectly

We’re really sorry to hear that you have received your item incorrectly. Please get in touch with our Customer Service Team who will be able to assist in getting the correct item to yourself, they are contactable at [email protected]

When should I expect my refund?

We aim to refund your return as soon as we receive your order. Please note that dependent on the original payment method this could take between 1-5 working days upon the item(s) arrival at our Warehouse.

I need to cancel/change my order

If you wish to change or cancel your order please get in touch by emailing us at [email protected] . We aim to respond to your email within 24 hours. Please include your order number and address to help us deal with your query as quickly as possible. Please note that if we have already dispatched your item our standard returns process will apply and charges will be incurred for refused deliveries.