Contact Us

We are here to help if you need to speak to us!

If you have a query regarding any of our products, wish to place an order, or would like to discuss an existing order, please contact us on 01942 214864.

Please choose Option 1 to speak to our Sales Team, who can assist with product advice, availability, pricing, placing new orders, delivery queries and order updates,. Please choose Option 2 to speak to our Aftersales Team. They are here to support you once your order has been delivered and can help with returns, exchanges, missing items, warranties, product issues, and any general post-purchase support you may need.

Phone lines available
Mon-Fri: 9am - 5pm
Saturday: 9am - 5pm

If you prefer to email us click here - [email protected].

Looking to return an item or register a claim? For the quickest resolution, please visit our dedicated Return Portal

For all other aftersales queries please email [email protected] (Mon-Sat) - more details regarding our returns policy is available on our Delivery Information page.

Please use one contact address only, as emailing multiple addresses may cause a delay to our reply. You will receive a reply to confirm we have received your email, and we aim to respond to all emails within 24 hours.

Opening Hours

Monday - Saturday: 9am - 5pm
Sunday: 11am - 4pm

Open Bank Holiday Friday and Mondays 11am until 4pm. Closed New Years Day, Easter Sunday, Christmas Day and Boxing Day only.

Showroom Addresses

Live Chat can be quickest and easiest way to contact us with any query. Simple press the chat icon in the bottom left corner of your screen to begin!

If you find a product for sale at Winstanleys Pramworld that's cheaper elsewhere we will endeavour to match the lower price. Price matches can be submitted here.