Interested in becoming part of the UK’s number 1 independent nursery retailer team here at Winstanleys Pramworld?
If successful in your application you will become part of a company who are currently enjoying year on year success and expansion. The competitive salary and staff discount benefits are only a few of the reasons why Winstanleys Pramworld is a rewarding and fulfilling working environment.
Simply click on the job role you're interested in to see a full job and candidate specification along with details on how you can apply.
After Sales Advisor/ Returns Operative - 37.5 hours per week
Winstanleys Pramworld are currently looking to recruit an experienced candidate to join our After Sales team in the UK’s number 1 independent nursery retailer based in Wigan. The successful candidate will be part of a multi-channel retailer who is enjoying continued year on year growth and is looking for a driven individual to come in and be part of this.
You will be responsible for all aspects of after sales, ensuring that our customers receive outstanding service after their purchase has been completed. The role involves gathering all relevant information for individual customer cases and deciding how to proceed with, or reject a warranty claim.
This role will also include dealing with all enquiries relating to orders, data inputting and the use of till systems and back office systems including the company website.
The role of an After Sales Advisor/ Returns Operative will involve manual work such as product repairs and stock returns in our warehouse.
An excellent telephone manner along with a confident and personable demeanour is required. The ability to problem solve and work under pressure is essential as you will have to deal with difficult customer situations and so the ability to resolve these to a positive end is required.
The successful candidate will also need to liaise with the different departments of the business and staff at all levels including warehouse personnel and couriers. The successful candidate will need to have a background in customer service and have excellent attention to detail and have a good knowledge of Microsoft Office such as Word, Excel and email.
The role of After Sales Advisor/Returns Operative at our organisation is vital and we are looking for someone who our customers can trust and relate to. You will need to retain a vast amount of product knowledge which you will impart to our customers.
Responsibilities:
- Liaising with customers and manufacturers via telephone, email and Gnatta
- Inspecting and dealing with returns
- Assisting with exchanges and refunds
- Dealing with outlet stock and return stock (this includes lifting some large and heavy items on occasions)
- Arranging deliveries
- Liaising with couriers and organising collections
- General upkeep of workspace
Location:
UNIT 4 AMBER COURT, MARTLAND PARK
Wigan
Lancashire
WN5 0JY
Essential Skills Required:
- Excellent telephone manner
- Exceptional organisational skills
- Confidence
- Ability to work under pressure
Hours of work:
- Contracted to 37.5 hours a week
- 9.00am - 5.00pm
- Weekend and bank holiday working required
Benefits and Pay:
- £9.96-£11.02p/h
- Additional holiday after 2 years’ service
- Employee of the month rewards
- Staff Discount
- Able Futures Mental Health Assistance
- Discount at Wigan Council Gyms
- Christmas Party
Job Type: Full-time
Apply now! Send your CV to [email protected]
Work authorisation: United Kingdom (required)
Date Posted: 30-11-2023
Winstanleys Pramworld is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
John Winstanley & Company Limited Data Protection Privacy Notice (Recruitment)
This notice explains what personal data (information) we will hold about you, how we collect it, and how we will use and may share information about you during the application process. We are required to notify you of this information, under data protection legislation. Please ensure that you read this notice (sometimes referred to as a ‘privacy notice’) and any other similar notice we may provide to you from time to time when we collect or process personal information about you.
Who collects the Information
John Winstanley & Company Limited trading as Winstanley’s Pramworld (‘Company’) is a ‘data controller’ and gathers and uses certain information about you.
Data Protection Principles
We will comply with the data protection principles when gathering and using personal information, as set out in our Data Protection Policy.
About the Information we collect and hold
We may collect the following information up to and including the shortlisting stage of the recruitment process:
- Your name and contact details (i.e. address, home and mobile phone numbers, email address);
- Details of your qualifications, experience, employment history (including job titles, salary or wages and working hours) and interests;
- Your racial or ethnic origin, sex and sexual orientation, religious or similar beliefs;
- Details of your referees.
We may collect the following information after the shortlisting stage, and before making a final decision to recruit:
- Information about your previous academic and/or employment history, including details of any conduct, grievance or performance issues, appraisals, time and attendance, from references obtained about you from previous employers and/or education providers;
- Information regarding your academic and professional qualifications;
- Your nationality and immigration status and information from related documents, such as your passport or other identification and immigration information;
- A copy of your driving licence
[You are required (by law or in order to enter into your contract of employment) to provide the categories of information marked ‘’ above to us to enable us to verify your right to work and suitability for the position.
How we collect the Information
We may collect this information from you, your referees (details of whom you will have provided), your education provider (the relevant professional body), the Disclosure and Barring Service (DBS) and the Home Office.
Why we collect the Information and how we use it
We will typically collect and use this information for the following purposes:
- to take steps to enter into a contract;
- for compliance with a legal obligation (e.g. our obligation to check that you are eligible to work in the United Kingdom);
- for the performance of a task carried out in the public interest; and
- for the purposes of our legitimate interests, but only if these are not overridden by your interests, rights or freedoms.
We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.
How we may share the Information
We may also need to share some of the above categories of personal information with other parties, such as recruitment consultants and professional advisers. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. We may also be required to share some personal information as required to comply with the law.
Where Information may be held
Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above.
How long we keep your Information
We keep the personal information that we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned and the purposes for which it is processed.
We will keep recruitment information (including interview notes) for no longer than is reasonable, taking into account the limitation periods for potential claims such as race or sex discrimination (as extended to take account of early conciliation), after which they will be destroyed. If there is a clear business reason for keeping recruitment records for longer than the recruitment period, we may do so but will first consider whether the records can be pseudonymised, and the longer period for which they will be kept.
If your application is successful, we will keep only the recruitment information that is necessary in relation to your employment. For further information, you can ask to see our Data Protection Privacy Notice (Employment) and our Data Protection Policy.
Your rights to correct and access your Information and to ask for it to be erased
Please contact Mr Winstanley who can be contacted by post: 725-729 Ormskirk Road, Pemberton, Wigan, WN5 8AT. By email [email protected] or by telephone 0333 323 2828. In accordance with applicable law, if you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice.
You also have the right to ask for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. Mr Winstanley will provide you with further information about the right to be forgotten, if you ask for it.
Keeping your personal Information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to Complain
We hope that our staff can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.