COVID-19 Business Update
As COVID-19 (Coronavirus) continues to impact people globally, we want to update you on the steps that Winstanleys Pramworld are taking to help safeguard the public and staff and ensure business continuity for our customers.
We are closely monitoring and reacting to Government Recommendations and Regulations to ensure that we are operating in the safest and most hygienic way possible.
We have now closed our Stores to the public to help prevent the spread of the virus in line with Government Regulations, however, our Online Business, Mail Order and Warehouse remain fully operational.
Information Regarding Online Orders & Delivery
Can I still Order Online?
Yes! Orders can be still be placed as normal, our online business is functioning normally and our despatch team are working hard to get your orders picked, packed and despatched in the most hygenic and safest way possible. We have good stock levels and are replenishing stock where possible.
The NHS and WHO have advised that there is no evidence that COVID-19 can be spread by contamination of commercial packages.
Are there any delivery delays?
We endeavor to despatch orders on time, as usual, while observing additional safety and cleaning protocols.
How can I receive my Parcel if I'm self isolating?
You will have the option to instruct Delivery services to leave your parcels in a designated safe place.
How are the Delivery Services managing COVID-19?
DPD have implemented a "contact free delivery" process which reduces the contact between the DPD driver and the consignee. DPD will no longer be asking customers to sign handheld units and the Drivers will instead do this on the consignee’s behalf.
Hermes have also implemented “contact free delivery”. Customers will be asked to nominate a “safe place” which can be done through the Hermes app. If a safe place hasn’t been chosen then the courier will leave it in a safe place and take a photo which will be included in the delivery notification email. For parcels requiring signatures, couriers will do this on behalf of customers if they wish to avoid unnecessary contact.
How are returns affected?
we are running on a limited returns procedure at the moment. Only essential returns will be accepted and items can be returned to us once we are back up and running as normal. The 30 day returns policy will be relaxed under the circumstances.
Information Regarding our Stores
The Stores are now closed to the public
We are closely monitoring and reacting to Government recommendations and regulations and have closed our stores to the public to help prevent the spread of the Virus, however, our Mail Order, Online and Warehouse Departments remain fully operational.
Can I still make payments to my order?
Dont worry! you can still make payments against your order via Paypal or Bacs. Please contact us via Email or live chat.
How do I Collect my Order?
Future collect in store orders will be sent to your designated delivery address when agreed, via DPD. For pre-arranged collections (builds) please contact Emailor live chat.
Please note, due to the volume of calls we are currently receiving due to the unprecedented situation, we have decided that to better address your queries quickly and efficiently, we will temporarily disable incoming calls and instead communicate with our customers via Email or live chat. Please provide as much information as possible.
Are your Phone lines down?
Due to the volume of calls we are currently receiving due to the unprecedented situation, we have decided that to better address your queries quickly and efficiently, we will temporarily disable incoming calls and instead communicate with our customers via Email or live chat. Please provide as much information as possible so that we can help as efficiently as possible.