We at Winstanley's Pramword understand that from time to time you need to return your items. Returning an item has never been easier, follow the sections below to find the right return option for you.
How do I return my item?
To return your item has never been easier! At Winstanleys Pramworld we offer a 365 day return policy which enables you to return your unwanted items. All items must be in a resalable condition, which includes original packaging, including tags and must be unused and undamaged.
To return your item we use either a DPD collection service or Collect+ - which enables you to drop off your return to a local Collect+ store at your convenience.
All items returned will need a returns form enclosed. You can download this here
Any item which is 60 x 50 x 50cm and up to 10kg in weight can be sent via collect+, for any items larger or ones that weigh more will need to be sent either via your own courier service, or via our DPD collection service. To return your item via DPD please email us at [email protected]
If your item is within the Collect+ restrictions please re-package your item, include the returns form, and follow this link to obtain a label ready to drop off collectplus.co.uk/returns/new/winstanleyspramworld
To locate your closest store please follow the link collectplus.co.uk/store_locator
If you are unsure of how to return your item, please get in touch with or customer service department to discuss the best return option for yourself.
Please note that items which are unwanted will be at a cost to yourself, this will be deducted from the refund when processed. Items collected via DPD will be charged at £15.00 per box, for items returned via collect+ these will be charged at £4.75.
You can track your parcel at collectplus.co.uk/track/new. The Collect+ app makes tracking even easier. Download the app for your device here collectplus.co.uk/news/download-the-collectplus-mobile-app-now
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
What if my item is faulty?
All items purchased through Winstanleys Pramworld come with a warranty to protect you from any manufacturing faults that may occur.
If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.
Items after 30 days of purchase will be covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please get in touch or consult your instruction manual. If you have a fault please get in touch with our Customer Service Team at [email protected]
We may request some images or a short video of the fault to be able to assist you to the best of our ability. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.
The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:
- Normal wear and tear
- Misuse such as, but not limited to, improper storage and product care
- Maintenance and use other than that indicated in the user guide
- Failure to follow the instructions in the user guide
- Abuse, neglect, carelessness or accident
- Modification or alteration of the product
- Air transportation or freight damage
- Damage to tyres such as holes, punctures or tears
- Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer
Please note, that while this list is inclusive, it is not exhaustive.
I’ve received my order incorrectly
We’re really sorry to hear that you have received your item incorrectly. Please get in touch with our Customer Service Team who will be able to assist in getting the correct item to yourself, they are contactable at [email protected]
When should I expect my refund?
It may take up to 14 working days for your refund to be processed, this is from the date the item was returned. Your refund will be processed back to the account from which the item was initially purchased from.
I need to cancel/change my order
If you wish to change or cancel your order please get in touch by emailing us at [email protected] . We aim to respond to your email within 24 hours. Please include your order number and address to help us deal with your query as quickly as possible. Please note that if we have already dispatched your item our standard returns process will apply and charges will be incurred for refused deliveries.