We hope that you will be very happy with your Pramworld purchases. However we understand that from time to time you may want to return an item to us. If you do wish to do this we aim to make this process as quick and convenient as possible.
Why choose CollectPlus?
Did you know you can now use CollectPlus to return your parcels to us? CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,900 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
How do I return an item?
Please note that all returns must include a Returns Form, which you can download here. Please print out this form and enclose in the parcel with your returned item/s. If you are using the CollectPlus service you will also need a returns label. Visit collectplus.co.uk/returns/new/winstanleyspramworld to obtain your returns label. A deduction of £4.75 will be made from your refund to cover carriage costs. Simply enter your order number and email address, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel at any CollectPlus location, where you will be given a receipt with a tracking code.
Where is my nearest CollectPlus location?
You can find your nearest CollectPlus store by clicking here collectplus.co.uk/store_locator and use the ‘Find a Store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here: collectplus.co.uk/smsterms.
How do I track my returned parcel?
You can track your parcel yourself at collectplus.co.uk/track/new. The CollectPlus app makes tracking even easier. Download the app for your device here: collectplus.co.uk/news/download-the-collectplus-mobile-app-now.
You must obtain and stick your returns label to your parcel before taking into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.
Parcel dimensions must be no larger than 60 x 50 x 50cm and up to 10kg in weight.
As soon as your parcel is received we will process your exchange or refund. Please allow up to 7 working days for your request to be processed.
Your item is unwanted and within 30 days of purchase
Please note that all returns must include a Returns Form which can be found here. Please print out this form and enclose in the parcel with your returned item/s. As long as the item is unused and in a resaleable condition we are able to offer an exchange or refund. We do ask for the original packaging where possible. If you would prefer to exchange the item please let us know by emailing firstname.lastname@example.org.
If your parcel is under 10kg in weight and with maximum dimensions of 60x50x50cm you can use our Collect+ service. There is a £4.75 charge for this service. If your parcel is over these specifications, please contact our service team at email@example.com.
For larger items we can arrange a collection from your home or office. There is a £15.00 collection charge per box for this service. A final collection charge will be confirmed when you contact us to return the item. Unfortunately we are unable to accept returns for unwanted products purchased more than 30 days ago.
Manufacturing faults within 30 days of purchase
If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace – exclusions, terms and conditions apply. You will be required to return the product back to us and we may need to send your product to the manufacturer for inspection. Larger items will be collected free of charge.
If your parcel is under 10kg in weight and with maximum dimensions of 60x50x50cm you can use our Collect+ service. We may also ask for images or a short video of the fault. This does not affect our statutory rights. Please note this does not cover accidental damage or wear and tear of the items. Refunds are processed within 14 days of receipt of your faulty goods.
Returns after 30 days of purchase
After 30 days your product will then be under the manufacturers warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please consult your instruction manual or email us at firstname.lastname@example.org. Each case will be looked into individually and we will either repair or replace the item as we and the manufacturer deems appropriate.
We may have to request the item back and in this instance the collection costs will be covered by ourselves if the fault is of a manufacturing nature. Larger items will be collected of this free of charge. If your parcel is under 10kg in weight and with maximum dimensions of 60x50x50cm you can use our Collect+ service. We may also ask for images or a short video of the fault. This does not affect your statutory rights.
The manufacturers warranty only covers against manufacturing faults and does not cover the following:
- - normal wear and tear
- - misuse such as, but not limited to, improper storage and product care
- - maintenance and use other than that indicated in the user guide
- - failure to follow the instructions in the user guide
- - abuse, neglect, carelessness or accident
- - modification or alteration of the product
- - air transportation or freight damage
- - damage to tyres such as holes, punctures or tears
- - mounting or installation of third party products such as buggyboards that are not recommended by the manufacturer
Please note that while this list is inclusive it is not exhaustive.
Items out of warranty/lost
We will aim to assist you by contacting the manufacturer and obtaining a quote for repair or replacement. Please get in touch with us at email@example.com with your request.
Orders sent incorrectly
We strive to ensure all orders are sent out correctly by our warehouse team. In the event of a mistake we will rectify as quickly as possible. Please contact us at firstname.lastname@example.org.
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges, once the item has been received back into store. All refunds will be made back via the original payment method.
Packaging your item for return
Please ensure when returning goods a note is enclosed with your order number, address, surname and reason for return so we can process as quickly as possible and please ensure that your return is securely boxed. For larger items the courier will arrange labels to attach to your order for return. They will also give you a receipt of collection, please keep this safe. For all orders being returned by your own means please send to:
Unit 4 Amber Park
We are sorry but we are not able to send out boxes for items to be packaged.
We understand it can be very difficult without your stroller whilst yours is being repaired. We can offer to loan you a pushchair whilst yours is being repaired, should you require one. These are available for collection from our store. Should you need us to send you one, this can be done at a charge of £35.00, this covers return postage costs and an administration fee.
We will ask for a pre-authorisation of your payment details which will be charged should any loss or damage occur to the loan pushchair or any items included with it. If the loan is returned with any damage, missing items or is not in the condition it left us in, a charge may be made to cover the cost.
Cancelling your order
If you wish to change or cancel your order please email us at email@example.com. We aim to respond to your email within 24 hours – please let include your order number and name and address in any correspondence.
Please note that for items already dispatched, our standard returns process will need to be followed. If you refuse your delivery because you wish to cancel, a collection charge will be applicable. Please see collection charges.
Reporting a fault
All products purchased at Pramworld come with a manufacturer’s warranty - this will start from the date of purchase of the item (please consult your instruction guide to confirm the length of warranty). We will repair any product free of charge within this period; this only includes manufacturing faults and does not cover wear and tear, loss of a item, misuse or accidental damage. If a repair is not possible a replacement or refund may be offered at our discretion.
For any faults please contact us via email. Within your email please provide us with your order number, address the pram was purchased under and where possible please send us some images supporting your claim to help us assist you further. Alternatively, if you would like to speak to someone regarding your fault please email us or ring us on 01942 214864 (option 2).
Pramworld collection service
Here at Pramworld we aim to offer an easy and cost effective collection service to allow you to return an unwanted item. To arrange a collection please contact us at firstname.lastname@example.org. We aim to respond to your email within 24 hours. If your parcel is under 10kg in weight and with maximum dimensions of 60x50x50cm you can use our Collect+ service. Please see our returns policy for more information.
For larger items our Courier collections take place Monday – Friday between 8am-6pm. For UK customers we ask for 24 hours notice to arrange collection for non UK customers we ask for 48 hours. We are unable to send out boxes for return of your item.
For larger items collected by courier our charges per box are £15.00. For smaller parcels under 10kg in weight and with maximum dimensions of 60x50x50cm you can use our Collect+ service charged at £5.00. For overseas customers we will need to obtain a quote from our courier service. For a collection estimate please contact us at email@example.com.
If the couriers arrives at your property and the collection isn’t ready or you are not in further collection charges may apply. We ask that the item is boxed securely.
We monitor our carriers on a regular basis and believe we use the best couriers in the industry. However, our couriers are outside our control and if your goods have not been collected on the day requested then please email us at firstname.lastname@example.org and we will rebook the collection.
If your collection was not ready, or you were not at home or the driver was turned away you may be charged again for the failed collection. We are unable to accept liability for loss or damage of goods if the goods are left outside for the courier.